Company: [Company Legal Name], trading as [Product/Brand] (“we”, “us”, “our”). Registered in [jurisdiction] at [address]. Contact: [legal@yourdomain].
These Terms govern access to and use of [Product] (the “Service”), our websites, and related materials, along with ordering, billing, renewal, and cancellation.
You must provide accurate account details, keep credentials secure, and ensure your users comply with these Terms. You’re responsible for actions under your account.
You select a plan in the admin/billing area. Subscriptions auto-renew for the same term unless cancelled per §10. We’ll show pricing before purchase and taxes where applicable. The UK is introducing a new subscription regime to strengthen cancellation/renewal transparency—our flows are designed to comply as those rules come into force. (GOV.UK, lewissilkin.com)
Fees are due in advance by card/online payment. You authorise recurring charges until you cancel. Late or failed payments may lead to suspension. You’re responsible for currency conversion fees and applicable taxes.
We do not offer refunds for amounts already paid (including partial periods). Cancellations stop future renewals only. This does not affect statutory remedies for consumers or billing errors (see §11, §12). (Pair this with your Refund Policy.)
Don’t: break the law; infringe IP; upload harmful code; attempt to bypass security; send spam; or misrepresent data subject consents. We may suspend for violations.
We (and our licensors) own the Service and all related IP. You own your Customer Data and grant us a limited licence to use it to operate, improve, and secure the Service. We may use anonymised/aggregated data for analytics and benchmarking.
We are controller for account/billing/support data and processor for end-user/event data processed on your instructions. Our Privacy Policy and Data Processing Addendum (DPA) apply (including international transfer tools and sub-processor list). Cookies and similar tech on our marketing sites follow UK PECR/ICO guidance on consent. (Information Commissioner's Office)
If you buy as a consumer online, you usually have a 14-day cooling-off period from contract. If you ask us to start supply immediately, you acknowledge this may limit or remove the right to cancel for digital content once supply begins; and for service elements started within 14 days we may charge a proportionate amount. We follow the Consumer Contracts Regulations 2013 timelines and disclosures. (Legislation.gov.uk)
We’ll refund duplicate/erroneous charges we caused once verified. Disputed card chargebacks may trigger account suspension while we investigate.
We’ll provide the Service with reasonable care and skill. The Service is otherwise provided “as is” and “as available”; we don’t guarantee it will be uninterrupted or error-free, or that it fits your particular purpose. Consumer statutory rights under the Consumer Rights Act 2015 remain. (Legislation.gov.uk)
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, or fraud/fraudulent misrepresentation. To the extent permitted by law, we’re not liable for indirect or consequential losses, loss of profits, revenues, data, or business interruption. Our total liability for all claims in a subscription term is capped at the fees you paid for that term. (Note: UK law prohibits excluding liability for death/personal injury by negligence.) (Legislation.gov.uk)
We may update features, interfaces, or usage limits. Material changes will be announced in-app or by email. If a change materially reduces core functionality you rely on, you may cancel before the next renewal.
Trials or promo pricing convert to paid plans unless cancelled before the end of the trial/promo. We provide clear renewal information and simple cancellation routes consistent with the UK’s developing subscription rules and CMA guidance. (GOV.UK, Davis Polk)
Integrations and links to third-party services are subject to their terms. We’re not responsible for those services.
Each party must keep the other’s non-public information confidential and use it only to perform these Terms.
Neither party is liable for delays/failures caused by events beyond reasonable control (e.g., outages, acts of government, disasters), provided the affected party uses reasonable efforts to mitigate.
These Terms are governed by the laws of England & Wales. Courts of England & Wales have exclusive jurisdiction, except that consumers may bring claims in their local UK courts where required by law.
We may update these Terms to reflect law or product changes. We’ll post updates and adjust the “Last updated” date; for material changes, we’ll notify you in-app or by email before they take effect.
[Company Legal Name] — [legal@yourdomain] — [postal address]